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Website Care Plans.

Taking the worry away from your website.
Simplify your website management. Our plans cover everything from routine maintenance and security to expert support and content updates. Enjoy peace of mind knowing your website is in safe hands, while you focus on growing your business.

Essentials

£120 /per month

  • 99.9% Uptime Guarantee: Fast & Secure Hosting
  • Support: Up to 1 hour of support each month
  • Monthly - WordPress, Theme & Plugin Updates
  • Daily Backups
  • Disaster Recovery
  • Standard Support SLA*

Growth

£200 /per month

  • 99.9% Uptime Guarantee: Fast & Secure Hosting
  • Support + Website Changes: Up to 3 hours of support or website changes each month
  • Weekly - WordPress, Theme & Plugin Updates
  • Monthly 30 Minute Strategy Call
  • 3 Hourly Backups
  • Disaster Recovery
  • Premium Support SLA*

Monthly Retainer

Customisable

Need more than a website care plan? Prioritise your business growth with us. Dedicated, expert support for your website with our flexible and customisable Monthly Retainers. As much support as you need, for as long as you need, for less.
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Choose your plan length: Monthly rolling or 3, 6, or 12-month prepaid options available.
*Standard SLA - Initial response within 48 hours (24 hours for high-priority issues).
*Premium SLA - Initial response within 24 hours (12 hours for high-priority issues).

Care Plan Benefits.

Website Backups

Enjoy peace of mind with daily or 3-hourly website backups. Never lose changes to your website again.

Support & Website Updates

Top-tier support tailored to your specific needs. Depending on your chosen plan and allocated time, we can also handle website updates to ensure your online presence is always up to date.

Speed & Performance

Speed and performance are crucial for your website's success. We continuously monitor and optimise your site's speed to ensure peak performance.

WordPress Updates

We keep your WordPress core, themes, and plugins up-to-date with regular testing and updates monthly or weekly. Ensuring optimal security and performance.

100% Renewable Energy

Our hosting is powered by 100% renewable energy sources. This way, you're looking after your website and the planet.

Disaster Recovery

Unforeseen issues happen, we've got your back. In the event of a hack, crash, or other unexpected challenge, we'll handle the restoration process swiftly and efficiently.

Frequently Asked Questions.

Our care plans are here to offer you support and peace of mind. Nobody can do everything at once, so having a care plan will help you to keep everything running smoothly, without all the hassle of trying to find the time. Plus, we have multiple different plans, so you get to choose the one which suits your needs best.
Yes! You can purchase as many care plans as you need. Additional websites will be charged individually* but you’ll receive a 25% discount for each additional website you add with us.

*Example: for a £200 a month Growth plan for your first website, any additional Growth website care plans would be offered to you at a 25% discounted rate of £150 per plan per month. Therefore your total cost would be £350 per month for 2 growth care plans.
You can! Anytime you want to upgrade or downgrade your plan, let us know via email and we can make the changes to your plan.
If at any point you want to cancel your plan, you can contact us and we will discuss with you any important details*.

*If you are on a monthly rolling plan then there will be no notice period for cancellation. However, if you have agreed to a 3, 6 or 12-month plan, then there will be a notice period you are required to provide, these details will be included in your care plan contract.
Any unused support or development hours will not be rolled over into the next month*. This is to ensure everyone has a dedicated set of hours in which we provide top-notch support.

*This is unless otherwise stipulated in your contract.
You can email us anytime using hello@codedbymiles.com and let us know what we can help you with. If it’s urgent make sure to put “urgent” in the subject line so we know to prioritise your email.
This is our guarantee to you that your website will be up and running on our servers 99.9% of the time. In the unlikely event that something goes wrong and your website goes offline, we will work hard to get it back online as soon as possible.
Anyone who needs it! If you think you need one of our care plans, get in touch today!