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Terms Of Business.

Setting expectations of our working relationship.
We value our working relationship with all of our clients. To ensure a smooth and successful collaboration, we have clear terms of business that outline both parties expectations and responsibilities.

We're dedicated to your success, but even best efforts need clear expectations. Our terms of business outline a commitment to our mutual working partnership, so we know who should do what, when, and what will happen if, in the rare event, something goes wrong.

Initial discussions between you “THE CLIENT” and us “CODEDBYMILES” shall be free for the client for the first hour per job (this can be made up of single or multiple interactions) to quote and briefing.

You; “THE CLIENT” are hiring Us; “CODEDBYMILES”, for any of our service offerings listed on our services page to the agreed timescales and pricing outlined in any correspondence.

1. Both Parties Agree

You: “THE CLIENT” has the authority to enter into this contract on behalf of you, your company or your organisation. You’ll give us everything requested to complete your project including necessary access to platforms as and when and in the format we need. You’ll also review work, provide feedback, and approve it in a timely manner.

Us: “CODEDBYMILES” has the experience and ability to do everything that we’ve agreed with you and we’ll do it in a professional and timely manner. We’ll endeavour to meet every deadline that's set and we’ll maintain the utmost confidentiality of everything you give us.

2. Content

Design
If you opt for our design services, we will create the initial wireframe(s) and mockup(s) of your website unless you have provided us with these yourself or through a 3rd party. We won’t mockup/wireframe every page of your website, to save time and remain budget-friendly we will do some key pages (unless otherwise stipulated/agreed). All these collectively will help to create the design, “look & feel” of your website. We then create these designs using HTML, CSS and other technologies to create a template-based on these static visuals (mockups and wireframes). We will provide up to 3 versions/iterations of any design within the price of a project, if you require any more iterations or more modifications/page mockups and wireframes, we can provide an additional estimate.

Media, Images & Fonts
Photography/assets must be supplied in a high-resolution format, or where necessary in a web-friendly optimised format. We can optimise a “fair” amount of photography/assets as part of a project, however anything above fair we can provide an estimate for. If you choose to buy stock photographs we can suggest stock libraries you can use. If you’d like us to search for photographs for you, we can provide an estimate.

Logos, icons and other similar artwork must be supplied in vector form, suitable for printing and scaling at any resolution.

If you have any specific requirements for third-party fonts, these must be supplied and licensed appropriately (you may need an independent agreement with the copyright holder). Free font libraries such as Google Fonts are available.

Content Writing & Copy
We can input a “fair” amount of copy-written text you provide to us, in an editable digital format, to the limits outlined in your website proposal. however, anything above fair we can provide an estimate for. It is your responsibility to check spelling, grammar and accuracy of any copy supplied. If you would like us to provide copy-written content for you, we can provide an estimate.

3. Changes & Revisions

We understand that plans can change and ideas can evolve. We don’t want to limit your ability to change your mind. The price in your website project details is what we estimate on the time we’ll need to accomplish everything you’ve told us you want to achieve (also outlined in a website proposal document), but we’re happy to be flexible around this. If you want to change your mind or add anything new we can do this, just let us know. We may need to provide a separate estimate for these changes if it’s going to take us additional Time from what we have already estimated.

4. Third-Party Apps, Plugins & Services

There may be times we need to use 3rd party plugins or apps or services, these are often to add features and functionality but can be commercial meaning there are additional costs. If payment is required, we will purchase on your behalf and invoice you for the cost (unless it’s a recurring subscription). The majority of the time these can work trouble-free, but often we won’t get to test these until after purchase, on the rare occasion something doesn’t work as expected we may be unable to offer a refund for the cost incurred or time spent. We do advise where possible using free or open-source plugins/apps/services where it is possible to make transparent decisions and highlight potential issues without the cost risk associated.

5. Browser Testing

We aim to support more than 97% of web users on all platforms ensuring that a user experience is appropriate to the capabilities of the device or browsers we support.

We routinely test on the following browsers:

  • Google Chrome (Desktop & Mobile)
  • Apple Safari (Desktop & Mobile)
  • Firefox (Desktop & Mobile)
  • Microsoft Edge (Desktop & Mobile)

We will not routinely test on browsers which are;

  • Outdated or no longer maintained (e.g Internet Explorer, Microsoft Edge Legacy)
  • Specific to a manufacturer or device (e.g Kindle Browser, Blackberry QNX, Symbian, Samsung Internet)
  • Embedded browser or in-app browser routinely used within apps (e.g Tiktok, Instagram, X formerly Twitter).
  • Only have a small user base (e.g Vivaldi, Opera, UC Browser)

If you require us to support or test on a specific browser not already covered by our routine testing, we can provide a separate estimate at your request.

6. Website Performance & Page Speed

Your performance of your website is important to us just as much as it is to you, a fast website is best for your visitors' experience, for conversions and your SEO. We take website performance into account as part of a website build and any support agreements in place. We’ll do our utmost to keep it fast and will compare against industry standard metrics (conditions can however vary widely due to specific metrics testing) such as Google Pagespeed Insights. If anything less than ultra-fast is not acceptable then we’ll need to provide a separate estimate for optimisation work which may result in website adjustments and configuration changes to your hosting which may affect costs, a separate estimate can be provided.

7. Copyrights

You guarantee that all elements of text, images, fonts, videos, audio files or any other artwork/content you provide are either owned by you or that you have permission to use them. You may be required to provide evidence of a licence agreement(s) on request at any time. If additional costs or damages are incurred due to incorrectly licensed/copyrighted assets you have supplied us, they will be passed on to you and we will not be held responsible.

When full payment for the project has been received, the copyright will be assigned automatically as follows:

You own all visual elements (source and finished files) we create for your project. You also own any text, images, or data you provide, unless otherwise owned. We retain ownership of the unique design and functionality resulting from our combination of these elements but grant you an exclusive, perpetual licence for this project only unless further agreements are made. This licence ensures you control usage rights for your website without restricting our ability to develop similar projects for other clients.

We love to show off our work and share what we have achieved with others. We reserve the right to display a link to your completed project on our portfolio and to write about it on websites, magazines, articles or books. Any additional publicity your site gains as a result is of course free of charge.

We may also add a link back within your site to our website for exposure (“Website codebymiles”), commonly placed in the website footer at the bottom of the page. This is not mandatory, however, it can help us out in gaining exposure. Should you wish to have this omitted, please notify us in writing of the request to remove our link.

8. Technical Support & Training

We want to ensure you're well-versed and know what you’re doing with your new website so we will offer basic training on the platform we used to build your website and will make sure you understand how the parts you want to control work. If you require more in-depth training or want us to train multiple people we can provide a separate estimate.

9. Website Care Plan Customers

This section is only applicable to clients on a Website Care Plan contract.

99.9% Uptime Guarantee
We pride ourselves in our 99.9% uptime guarantee. We use the latest most reliable server hardware and software following the best industry security practices to ensure your website is secure, safe, operating fast and always online. This is so you don’t suffer the negative consequences of downtime. We utilise 24/7 monitoring systems so we are alerted of any website downtime and can act immediately.

The following are excluded from our 99.9% uptime guarantee; Scheduled maintenance, Punitive downtime for terms of service violations, Natural disasters like earthquakes or floods, Acts of war, embargoes, riots, or sabotage, Labour disputes or government acts, Failure of the internet and Infrastructure attacks, including denial of service (DDoS) or hacking. In the rare event of any downtime, it is recommended that you alert us immediately so that we can ensure and remedy a fix, when doing so please put ‘Urgent’ in the subject line.

Support & Website Changes
Every plan comes with top-class support hours which can be used to assist you and your business should you have any website support needs. Website support is provided via email only and requests must be emailed to ‘hello@codedbymiles.com’. A response will be provided depending on your plan's service level agreement.

If you are on the Growth Care Plan you have the choice of using your support hours against your website(s) for updates and changes. This can be used to make changes to your website, install plugins, scripts and other website-related tasks. You must provide three working days' notice to book your work request. In the event the development schedule is full and time is not available we will suggest the closest alternative.

If time is not used, the time is lost for that calendar month and does not roll over or accrue into future months. If more development time is needed, this can be booked and purchased at an additional cost, either via an hourly rate or a single project fee for a large or more budget-friendly project.

When utilising your support hours for website updates, you must reserve a minimum of 1 support hour (per month) as a safety net to cover any unforeseen support issues that may arise during the calendar month.

Daily & Hourly Backups
Backups are an essential part of hosting, and we run these regularly depending on the website care plan option chosen. Backups capture the data of your website at the time and store them safely so in the event of any incidents occurring, we have a point of restoration meaning minimal data loss. This therefore protects your website and the costs incurred of data loss, protecting your online real estate.

Daily Backups
Applicable for Essential Care Plans. We perform 1 backup every day at 3 am, this is stored safely and we keep a copy of 5 daily backups. Once 5 daily backups are stored the eldest will be deleted and replaced with the newest taken backup.

3 Hourly Backups
Applicable for Growth Care Plans. We perform 3 hourly backups (A backup every 3 hours) every day and retain 5 days worth of backups. Once 5 days of backups are stored the eldest will be deleted and replaced with the newest taken backup.

You may request a copy of your backups at any time in writing and this will be provided free of cost. In the event of a disaster, the most recent backup will be utilised as a restore point unless otherwise discussed.

Monthly & Weekly WordPress, Theme & Plugin Updates
If your website is run on the WordPress platform, included in all care plan packages are theme updates and plugin updates at different frequencies. Keeping your theme and plugins updated is essential to have a functioning website as well as protecting it from potential security holes in outdated themes and plugins. Staying updated also ensures you’re able to make the most of new features and better functionality. Your updated information for your plan can be found below:

Monthly WordPress, Theme & Plugin Updates
Applicable to Essentials Care Plan Your website(s) theme and plugins will be updated every month to the latest supported stable versions. Updates are typically performed on a Monday at the beginning or end of the month depending on resource availability. If an update causes your website to break, the update will be rolled back and we will be in touch with you to put this right as additional work may be required (upon which we will provide an estimate). If no updates are available then no work is carried out. This service can not be accrued or transferred to future months.

Weekly WordPress, Theme & Plugin Updates
Applicable to Growth Care Plan Your website(s) theme and plugins will be updated every week to the latest supported stable versions. Updates are typically performed on a Monday at the beginning of the week depending on resource availability. If an update breaks your website, you are protected with breakage protection. Breakage protection protects your site from issues caused by theme and plugin updates, if any functionality is broken as a result of an update, we will carry out the work to fix this and downtime will be minimised. Fixes are included within your website care plan (fairly and within reason).

When updates are performed, your website may enter a brief maintenance period as upgrades are performed, this will prevent the website from being used for a small period of time. In the event an update breaks functionality the update will be rolled back. Downtime may be unavoidable during an update, we therefore can not be held responsible for any downtime caused, although we always do our utmost to keep this to a minimum.

30-Minute Strategy Call
Applicable only to the Growth+ Care Plan. You’ll be entitled to one 30-minute meeting per calendar month to discuss anything relating to your website. It’s recommended that you plan out questions prior and have an agenda to ensure you get the most out of the time available. You must provide three working days' notice to book your desired date. In the event the desired date and time is not available we will suggest the closest alternative. If a 30-minute meeting is not used, the time is lost for that calendar month and does not roll over or accrue into future months. If more meetings or time is required, these can be booked and purchased at an additional cost.

Service Level Agreement
We offer a service level agreement (SLA) for all website care plans. The level of service is dependent on your plan, as outlined below.

Standard SLA
Applicable for Essential Care Plan Standard Service Level Agreement will see an initial response to queries within 48 hours, or within 24 hours for high-priority support requests, within operating hours.

Premium SLA
Applicable for Growth Care Plan Premium Service Level Agreement will see an initial response time within 24 hours, or within 12 hours for high-priority support requests, within operating hours.

Disaster Recovery
Whilst in the digital world disasters can happen, whilst rare they are still a risk to your business. Some examples (definitely not a definite list) are; power outages, mass server crashes, failure of the internet, cyber attacks, fire damage and natural disasters.

At codedbymiles we take these issues seriously and that's why we perform backups on all of our hosting plans with a 3-location storage solution. We store 1 copy of the backup onsite with the server, a second on a local network attached storage solution and a 3rd copy on an internet-disconnected storage solution.

We also operate the latest technology and monitoring systems to ensure the website is always up and running and secure. In the event of a security breach, we will rectify and mitigate this as quickly as possible to reduce the risk. If the security breach is to be found to be caused by a client's compromised account, or a 3rd party the client is working with, this will be the client's responsibility and the cost to resolve the issue will be passed on.

In the event of loss of service and downtime, we will aim to remedy this issue in a timely manner, where efforts are made and unsuccessful, we will aim to get an alternative server in an unaffected area deployed so you have as little downtime as possible.

All these steps are put in place to offer you the client an extra piece of mind to take the worry away and to protect you and your business's online real estate.

Fair Usage
Your website will be hosted on a dedicated server with resources shared across similar scaled websites. Bandwidth for these packages is all unmetered. This hosting package is budget-friendly and aimed at small to medium-sized businesses and not towards enterprise and large-scale websites. Where enterprise and large-scale website(s) hosting requirements may be needed or if your website grows to fall within this category, a separate hosting agreement and price will be drawn up based on specific needs.

In order to ensure a consistent and quality experience for all users, we apply a threshold (soft limit) of 30GB storage per website to protect against any one website growing too quickly or adversely impacting the system. If you hit these limits legitimately, we shall review your hosting account and needs, and where necessary provision extra resources where needed, which may be subject to additional fees which will be agreed upon with you, the client. This is so we can provide the best and most tailored hosting to your website needs.

Undertakings & Obligations
You the Client may not use the Service or any other Hosting Hardware and Hosting Software for any unlawful or otherwise inappropriate purposes. This includes, but is not limited to:

  • Distribution of viruses, spyware, malware, or any other form of code designed to cause harm or nuisance to hardware or software or to obtain data without consent;
  • Distribution of pirated material including, but not limited to software, movies, music and written works; and Distribution of obscene or illegal material including that which is pornographic, abusive, threatening, malicious, harassing, fraudulent, defamatory or that which encourages criminal activities.
  • Distribution of large volumes of unsolicited email (spam) to recipients. All complaints made to the Host of such activity will be investigated and may result in immediate suspension or cancellation of service at the Host’s sole discretion.

The Client may not use their website to link to any other sites or systems hosting any material described above.

Use of the Client’s Website in any manner which is a violation or infringement of the rights of any individual, firm or company within the United Kingdom and elsewhere.

The Client will monitor and supervise any and all third-party activity on their website (including communications systems such as forums). Any third-party activity that may fall within the criteria above must be stopped or removed, as appropriate.

The Client must ensure that any and all activity conducted through the Client’s Website in relation to the collection of personal information complies with the provisions of the General Data Protection Regulation (GDPR).

The Client is responsible and accountable for all activity relating to their website and the Service that is carried out by third parties on their behalf.

The Client will use its best and reasonable endeavours to supply all information required to facilitate the provision of the Service to us “CODEDBYMILES” in a timely fashion.

Operating Hours, Annual Leave & Unplanned Absence
Our standard working hours are from 8:30 am to 4:30 pm, Monday to Friday. We are closed on all weekends and bank holidays. However, “CODEDBYMILES” may, at their discretion or your request, work outside of these standard hours. Requests of this nature should be made in writing via email. While we will endeavour to meet your needs, please note that due to availability, it may not always be feasible to accommodate such requests.

We retain the right to take annual leave, rendering us unavailable for work during this period. Advance notice of planned annual leave will be provided through email signatures, social media channels (@codedbymiles), Google My Business Listing and the “CODEDBYMILES” website. During periods of annual leave, an out-of-office email will be activated, providing details of the annual leave and escalation procedures in case of emergency.

On rare occasions, we may need to take unplanned absences with little or no notice, due to illness or unforeseen circumstances. If such circumstances arise, “CODEDBYMILES” will make every effort to inform you of the situation to minimise any disruption to the pre-agreed work allocation.

Renewal
If you wish to continue using our services after your contract period ends, you don’t have to do anything at all, unless we hear from you, we will simply restart (rolling-renewal) your chosen contract again.

However, if you wish to stay with us but want to change your contract period, please get in touch with us at ‘hello@codedbymiles.com‘ and let us know what changes you’d like to make. You can upgrade or downgrade your contract. You could go from our three-month contract up to our six or twelve months to save even more money or, you can also go down to our one-month contract if you don’t wish to commit to more than one month at a time. Whatever choice you make, we are here to help you.

Cancellation
You can cancel your contract at any time in writing to the following email address ‘hello@codedbymiles.com’. Notice must be given depending on your contract term and the given notice period must be followed to the renewal date of your services.

Monthly Rolling
If you’re currently on a Monthly rolling contract, you must give a 14-day written notice requesting the termination of services. Once we have received your request, we will terminate the contract at the end of your current contract period.

3 Monthly / 6 Monthly / 12 Monthly
If you’re currently on a 3, 6 or 12 Monthly rolling contract, you must give a 30-day written notice requesting the termination of services. Once we have received your request, we will terminate the contract at the end of your current contract period.

If for any reason you miss the notice period for cancellation, you will be charged for the following renewal at your current contract rate. We will also continue to provide the services for that renewal term. We may make allowances under extenuating circumstances of the client, however, this is at the discretion of us “CODEDBYMILES”.

10. Monthly Retainer Customers

This section is only applicable to clients on a Monthly Retainer contract.

Retainer Services
As a retainer client, you can use your dedicated allocated hours to undertake work for any of your businesses or websites utilising any of our services outlined on our services page. If the service you require is not on our core service list, we may still be able to help and undertake the work, however, we reserve the right at our discretion to decline such work.

Requesting Services
To ensure we can schedule your requests and meet your requirements, all work requests must be submitted in writing via email with a minimum of two working days' notice. Work requests will then be allocated a space in our schedule, during which we will communicate the estimated time to undertake the task and provide an estimated completion date. While we will do our best to accommodate your preferred timelines, please understand that we cannot always guarantee to meet them due to our scheduling and resource allocation. If we cannot meet your desired timeline, we will provide the closest available time.

Minimum Monthly Hours
Your retainer agreement stipulates the fee you pay and includes the minimum monthly hours agreed. If your needs exceed the minimum hours, additional hours can be procured at an additional cost, or a project fee can be negotiated and billed separately, if deemed necessary.

Time Tracking & Allocation Of Hours
At the beginning of each month, your minimum monthly hours will reset. The hours you utilise will be tracked through time tracking, allowing you to monitor your remaining hours. If your allocated hours are dwindling, we will promptly notify you so you can prioritise your next steps. Please note that any unutilised retainer hours at the end of each month will not be carried over or rolled into subsequent months and will therefore be lost.

Operating Hours, Annual Leave & Unplanned Absence
Our standard working hours are from 8:30 am to 4:30 pm, Monday to Friday. We are closed on all weekends and bank holidays. However, “CODEDBYMILES” may, at their discretion or your request, work outside of these standard hours. Requests of this nature should be made in writing via email. While we will endeavour to meet your needs, please note that due to availability, it may not always be feasible to accommodate such requests.

We retain the right to take annual leave, rendering us unavailable for work during this period. Advance notice of planned annual leave will be provided through email signatures, social media channels (@codedbymiles), Google My Business Listing and the “CODEDBYMILES” website. During periods of annual leave, an out-of-office email will be activated, providing details of the annual leave and escalation procedures in case of emergency.

On rare occasions, we may need to take unplanned absences with little or no notice, due to illness or unforeseen circumstances. If such circumstances arise, “CODEDBYMILES” will make every effort to inform you of the situation to minimise any disruption to the pre-agreed work allocation.

Changes & Renewal
Your good self may increase your minimum monthly hours in the retainer at any time by informing us “CODEDBYMILES” in writing. However, please note that you may not reduce the minimum monthly hours allocation below the agreed amount during the current contract term. If you decide to increase your minimum monthly hours, your monthly fee will increase accordingly. If you have pre-paid for the contract period, an additional fee will be required for the additional hours added. We will provide you with a new invoice detailing the increased monthly fee and any additional fees required for the remaining contract term.

At the end of the contracted period, we will notify you of the upcoming renewal date of the contract. This notice will be sent via email and we will provide you with the option to renew or terminate the contract. If we do not hear back from you within a reasonable period, the contract will automatically renew on a three-month rolling basis for the previously agreed minimum monthly hours.

Please note that any changes to the minimum monthly hours or the terms of the contract must be agreed upon in writing before the renewal date. This ensures that both parties have a clear understanding of the terms and expectations of the ongoing partnership.

We understand that circumstances can change, and you may not wish to renew the contract at the end of the current period. In this case, we ask that you inform us in writing before the renewal date to avoid any unnecessary charges or confusion.

We value our relationship with you and aim to provide a smooth and transparent contracting process. If you have any questions or concerns about the upcoming renewal or the terms of the contract, please do not hesitate to contact us.

Cancellation
In the event of early termination of the contract by the client, a fee will be charged for the remaining contracted period. This fee will be equal to the total cost of the remaining months of the contract based on the agreed minimum monthly hours. The client will be responsible for paying this fee within 14 days of termination.

The fee is necessary to cover the costs of lost work and opportunity costs associated with terminating the contract early. This clause is in place to protect both parties and to ensure that both parties are committed to fulfilling the terms of the contract for the agreed-upon period.

11. Hosting

Website hosting serves as the digital foundation for your website, storing its files and data on remote servers making it accessible to the world wide web. Without hosting, your the website would be like a house built on sand (invisible and non-functional). To ensure your website's online presence, a separate hosting solution is required at an additional cost to a project. We offer a range of flexible options, including a hosting-only package and comprehensive WordPress & Website Care Plans tailored to your specific needs. Alternatively, you may choose to source your hosting solution, although ensuring compatibility with your website and future maintenance responsibilities would then fall under yourself. We’d be more than happy to discuss what the best option is for you.

If you’re using a SaaS/hosted solution such as Shopify, hosting is not required.

12. Dormancy

In the event a project remains inactive for a period exceeding 28 days with no significant progress or communication from the client, the project will be considered dormant. Should the client wish to re-commence the project after this period, we “CODEDBYMILES” reserve the right to re-evaluate the project scope and associated fees with the project due to lost scheduling time and potential changes in market conditions. A revised quote and timeline will be provided to the client for approval before any further work is undertaken.

13. Concerns

In the rare event, either party believes that something has gone wrong, or they are unhappy, they should bring to the other party's attention in writing as soon as possible, where the raised concern will need to be addressed within 28 working days, We will always do our best to correct any issues and put things right as a matter of urgency.

14. Force Majeure & Cancellation

Force Majeure
Neither Party shall be liable for any delay or failure to perform any of its obligations under this Agreement if such delay or failure is due to a Force Majeure Event. A Force Majeure Event shall mean any event beyond the reasonable control of the affected Party, including but not limited to:

  • Acts of God (such as earthquakes, floods, hurricanes, or tornadoes);
  • Acts of war or terrorism;
  • Government actions or regulations;
  • Strikes, lockouts, or other labour disputes;
  • Riots, civil unrest, or other disturbances;
  • Pandemics, epidemics, or other public health emergencies;
  • Power failures, internet outages, or other disruptions in communications or infrastructure.

If a Force Majeure Event prevents either Party from performing its obligations under this Agreement for a period of more than 60 days, either Party may terminate this Agreement by giving written notice to the other Party.

Cancellation
Either Party may terminate this Agreement for any reason upon 7 days written notice to the other Party. In the event of a cancellation, the following shall apply:

Non-Refundable Payments: Any deposits paid and any payments made towards the project shall not be refundable.

Work Completed: Any work that has been completed prior to the cancellation shall be assessed, and the Client may be charged based on the current billed amount for such work.

Mutual Agreement: Any cancellation must be mutually agreed upon by both Parties.

15. Payment

We’re sure you understand how important it is as a business that you pay the invoices we send you promptly. As we’re also sure you’ll want to stay friends, you agree to firmly stick to the following payment schedules;

Invoices are marked up individually with their payment terms (payment details are provided on every invoice), the amounts and terms of which are generally not up for discussion (unless to correct obvious errors). When we send an invoice, we expect it to be paid in full on or before the due date.

We need to take a 50% upfront deposit of the total project fee, this deposit is needed to secure your project in our diary and must be paid in full before we begin work. This fee is non-refundable under any circumstances. We require the remaining 50% balance to be paid and cleared before your website goes live and is handed over to you the client. For larger-sized projects, we may choose to split the remaining 50% balance into two 25% payments, in which case 25% will be due halfway through the website creation process, and the remaining 25% (making up the remaining balance of 50%) before the website is completed and goes live. Should you wish, you can pay the full project balance before work commences.

Monthly Retainer & WordPress & Website Care Plan Customers:
Monthly Retainer and WordPress & Website Care Plan customers must set up a standing order for the recurring monthly amount defined in your contract. The standing order should be set to pay on the 1st of every month for the duration of your contract (e.g., 12 months). This will streamline the payment process, help ensure uninterrupted service and avoid any late payment fees.

If you have prepaid for your services, a standing order is not required. Exceptions may be made at our discretion should your bank or building society not support standing order, in the event of such, manual payment will need to be made on or before the 1st of each month for the contractual agreement length.

Late Payment:
Late payments at the discretion of us “CODEDBYMILES” may incur a late payment fee of 8% of the total invoice value, plus the Bank Of England's current base rate. For invoices below the value of £500, a £60 fixed late fee may be applied. In the event of non-payment, you agree to pay all reasonable collection agency and legal fees incurred to enforce this agreement, including, but not limited to, court costs and attorney's fees. To avoid these charges, please pay your invoices on time, and in the event of any payment issues, please communicate with us as soon as possible.

16. Legals

Just like a parking ticket, you can’t transfer this agreement to anyone else without our written permission.

While we will take every possible precaution to ensure that our code and services are free from errors and sufficiently future-proofed, the constantly evolving nature of web standards, browsers, and programming languages means that it is impossible to guarantee that code will remain functional indefinitely. Therefore, we cannot be held liable for any damages, including lost profits, lost savings, or other incidental, consequential, or special damages arising from the operation or inability to operate this website or any other web pages, even if the possibility of such damages has been communicated to us “CODEDBYMILES”.

Severability
Whenever possible, each provision of this agreement shall be interpreted in such a manner as to be effective and valid under applicable law, but if any provision of this agreement is held invalid or unenforceable, the remainder of this agreement shall nevertheless remain in full force and effect and the invalid or unenforceable provision shall be replaced by a valid or enforceable provision.

No Exclusivity
The parties expressly acknowledge that this agreement does not create an exclusive relationship between the parties. The client is free to engage others to perform services of the same or similar nature to those provided by us “CODEDBYMILES”, and we “CODEDBYMILES” shall be entitled to offer services to others, solicit other clients (even in the same industry) and otherwise advertise the services offered by us.

Governing Law
The formation, construction, performance and enforcement of this agreement shall be in accordance with the laws of the United Kingdom, England without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction.